Installation & Support

We're here
to help.

Most installation problems come down to the rough opening. Start by selecting your model below — everything on this page will match it.

1 · Select your model

Check these before you cut anything.

Need the full dimensioned drawings or CAD files? Get the technical drawing pack →

Step by step, for the model you selected.

This is where most long-term problems start. Read it even if you have done this before.

Damaged in shipping, missing parts, or unsure about the fit? Tell us here and we will sort it out.

What happened?

Damaged in shipping Missing parts Wrong size or unsure about fit Something else

Name

Order number

Model

Photo — required for damage or missing parts

One clear photo saves two days of back-and-forth. Max 5 MB.

What do you need?

Or email us directly at support@liviglow.com.

Installing more than one unit, or specifying for a client? Tell us about the project and we will get back to you directly.

Registration takes less than a minute and gives you full coverage.